By affixing your signature the Job Card In-store, Or by ordering from our website, you the customer affirm that you acknowledge and consent to the following terms and conditions:
Legal Agreement: You are entering into a legally binding agreement with The Custom T Shirt Shop and agree to accept our services in accordance with the terms outlined herein.
Artwork Ownership: The customer assumes ownership of any artwork provided, generated, or used on their behalf. The Custom T Shirt Shop does not perform copyright or trademark checks. By signing, the customer confirms that they possess the necessary permissions to use the provided files or images.
Artwork Creation: The Custom T Shirt Shop will not undertake any artwork creation. Any artwork requested or created by The Custom T Shirt Shop at the customer’s request will be done at the customer’s expense.
Artwork Retention: All artwork created by The Custom T Shirt Shop is held on file and will not be supplied to the customer in any format.
Errors and Replacements: In the event of machine or human errors on garments supplied by us, we will promptly provide replacements. However, for errors occurring on customer-provided garments (BYO), we cannot source replacement items or offer reimbursements. The Customer should supply extra garments to cover such events.
Returns: Returns will be accepted only within 14 days of receipt of purchase. Eligible returns include damaged or faulty garments or prints. Returned items must exhibit no discernible signs of wear or makeup stains.
Excluded Returns: Returns will not be accepted for reasons such as a change of mind, spelling, punctuation, or grammatical errors approved by the customer. Customers are advised to thoroughly review all proofs before granting approval.
Care Instructions: Customers must adhere to the care instructions provided to maintain the integrity of the products.
BYO T Shirts and Apparel: Customers assume all risk when supplying their own garments. The Custom T Shirt Shop cannot guarantee print quality on BYO garments due to various unknown factors. We exercise care but accept no responsibility for BYO garment or outcomes.
Image Usage: The customer grants permission for images taken by The Custom T Shirt Shop to be utilised on our social media platforms.
Additionally, please be aware of the following:
Colour Variance: Digital designs may not precisely match the printed product. Discrepancies in colour between the digital file and the printed design are inherent to digital printing and are beyond our control.
Colour Matching: If you require exact colour matching, an additional fee per file applies. Please discuss colour matching requirements with us before placing your order.
Fluorescent and Neon Colours: We are unable to reproduce fluorescent and neon colours in our printing process.
Should you have any inquiries or require clarification on any aspect of this agreement, please do not hesitate to contact us prior to proceeding.