Shop 6 50 Hume St, Norman Park, QLD , 4170
Parking: There is 2hr free street parking available on Hume Street.
IN-STORE ORDERING AND PICK-UP
- Monday- Friday 9.00am – 4:00pm (Ordering cut off time is strictly 3:30pm)
We are closed on Saturdays, Sundays and Public Holidays.
Same Day Printing – Same Day Printing orders need to be received and paid for prior to 10.30am Monday to Friday Brisbane Time, the order will be printed and ready to collect by close of business that day. Any orders received after the cut off time will be printed the following business day. Same Day Printing is limited to stock that we have on hand and is limited to a maximum of 3 garments. If shipping is required, we will send your order the following morning with Express Post or Couriers Please. For Same Day Printing there is an additional cost associated per T Shirt.
Please understand that during peak demand periods (i.e., Christmas) we may need to suspend Same Day Printing due to our increased workload. We will have a notification on our website advising when this occurs.
Please do not order Same Day Printing or Express Premium T Shirt items with standard items; if non rush items are ordered, standard handling times will apply.
If you miss the Same day Printing cut off time, your order will be processed & shipped the following business day.
- Same Day Printing: There is a cut off time of 10:30am (Receipt of all order details, artwork, and payment) on a normal Business Day to receive it the same business day, all orders received after that will be printed the following Business Day. There is a surcharge of $9.00 per item for this service. This service is limited to stock that we carry.
- Express order: All express orders will be printed 3 Business Days after receiving the order (Receipt of all order details, artwork, and payment). There is a surcharge of $5.00 per item for this service. This service is limited to stock that we carry.
- Standard order: Orders will be printed 4-10 business days after receiving the order (Receipt of all order details, artwork, and payment). There is no surcharge for this service. This service is for all other orders.
- Embroidery: All embroidery jobs need to be received prior to 4.00pm Tuesday and are processed on Wednesday, Orders are ready to collect the following Thursday at 4.00pm
Art Preparation – There is a $20.00 artwork fee if Print Ready artwork is not supplied, this is for 15 Minutes of art preparation and after that it is $20 per every 15 Minutes required.
To keep cost to a minimal we ask that you have the following with you when attending the store and needing artwork to be created:
- A USB Stick with all required files on them
- All Photos and Images in a high resolution (Minimum 300DPI Cropped).
- Any text to be added in a PDF Document (Not in a Word Document or other file types).
When Creating the Text for your T Shirt we recommend opening a A3 Blank Document and creating the artwork as large as possible and format how you want it and save as a .PDF, do not worry to much about the colour of the text as we can adapt that in photoshop at the shop when compiling the artwork.
We have of recent had a lot of problems with customers supplying artwork from Canva, in nearly all instances there are problems with the artwork, please take this into considerations, and if you are supplying artwork created in Canva it is most best to let us know so we can have a look out for any problems.
In-Store- Ordering in-store is a little more expensive than online as we will give you additional help in store. If you are looking to create a design from scratch and it is involved, we recommend getting a Graphic Artist to create high resolution print ready artwork, as our capacity to create artwork is limited to basic art and design.
When ordering In-Store we will advise the estimated handling time, these will be similar times to online. At The Custom T Shirt Shop we understand that our customers are used to fast handling times, but at times of high demand (around Christmas Time and other special events) if we are experiencing exceptionally high demand, we may suspend In-Store Artwork Creation and our handling times may be extended. We work extra hard through these times to get our customers their orders in a realistic time frame. Please be aware that we cannot supply your order under the minimum handling times, there are other factors including wholesaler handling times and freight delays that can affect the handling times, please understand that these factors are out of out control.
Our pricing in store is a little more than online, this is because we will put effort into helping you in-store. Our pricing is competitive, we are a small local business, and we do all that we can to support other small businesses. Please be aware that a Black or Colour T Shirt will cost more than a White T Shirt, this is because Colour T Shirts do cost more to produce than a White T Shirt.
All art and mock-up changes are charged at $15.00 per 15-minute block. If changes are not being made in person an email will be required, and acceptance of charges prior to the changes being made, changes will add additional time to the estimated printing date.
If you are creating your own artwork and bring it in a Print Ready file, the following specifications will get the best results.
- Image Size 350mm x 400mm (Cropped as necessary)
- Create the artwork in RGB
- Create the artwork at a minimum of 300DPI
- Remove any backgrounds.
- Save as a Hi-Res file
- Save the Artwork as a .PNG
If you need to scan a Photo or a picture, we recommend downloading CamScanner there is a free version available in the app store and google play. Find a well-lit area and use your phone to scan, with a little practice you can get the images perfect. Allow some area around the image for the water mark that is automatically added within the app, we can crop the watermark out if needed. We can scan for you just be aware there may be costs associated.
We have a kiosk available to use at our store, it has our website and a Logo Maker Site and a great tool to help you create T Shirt Designs, these sites are subscriber pay sites, we have made these tools available to our customers at no cost, you just need to come in and start designing, if you need some basic help, we can get you on track.
Some helpful sites for artwork and design:
If you want to use BYO T Shirts you can either bring in the files as described above or design online an Purchase using the BYO T SHIRT DESIGNER. Please ensure that the Colour Description matches the colour of the T Shirt being supplied, If you purchase white online and come with black T Shirts there will be an additional surcharge. (the Colour Options are, White, Black, Colour). Please note, all customers that supply their own garments will be required to read and sign our BYO print agreement which outline all the risks associated with this service.
We Respect our Customers and Respect goes both ways, we do not tolerate any abuse or disrespectful behaviour. Customer expectations must be realistic as we will do our best and can do no better.
Cancellation of orders: All cancellations will have a 33% restocking fee, unless agreed by The Custom T Shirt Shop to Waiver, this will only be if there are stock shortages or stock has not been ordered.
Thanks for understanding.